Job Description

Job Title: 
Optometric Assistant/ Technician

Summary:
The Optometric Assistant/Technician plays a crucial role in supporting optometrists in providing comprehensive eye care services. This position involves assisting with patient care, performing preliminary eye tests, maintaining patient records, and ensuring the smooth operation of the eyecare office. The ideal candidate will have excellent interpersonal skills, attention to detail, and a passion for helping others.

Duties and Responsibilities 
The essential functions include, but are not limited to the following:

Office Environment & Procedures-

• Assist with the execution of company events including, but not limited to, holiday parties, sales, fundraisers, team building events, celebrations, etc.
• Fill in and assist office staff as needed
• Open/close office
• Office appearance/cleaning -especially exam rooms, special testing and contact lens area
• Manage referrals and prior authorizations
• Maintain service agreements, ensure equipment is in working order, arrange service as needed.
• Assist with the filing and reconciling of insurance forms
• Follow-up calls as needed by doctor
• Order and maintain brochures, handouts
• Recall overview
• Prepare exam room for patient
• Gather patient history
• Pre-testing
• Neutralization of current glasses prescription
• Special Testing
• Assist doctor as needed
• Assist with frame and lens selection, adjusting and repairs and lab orders
• Notify and appoint patients of materials ready for dispensing
• Inventory, order and price contact lenses
• Contact lens training
• Manage trial contact lenses in cooperation with doctor
• Order and maintain contact lens brochures/handouts
• Inventory and maintain contact lens solutions/supplies
• Contact lens ordering
• Scheduling of patients
• Update staff of changes/trends in contact lenses
• Figure and post fees and payments
• Present and implement payment plans/service agreements
• Manage invoices
• Maintain social media communication in accordance with the social media policy
• 
  

Minimum Qualifications (Knowledge, Skills, and Abilities)

• High School Diploma or equivalent required
• Certification as an Optometric Technician preferred
• Previous experience in an eyecare setting is a plus
• Strong organizational and communication skills
• Ability to work effectively in a team environment
• Proficiency in using electronic health records (EHR) systems
• Ability to Multitask

Physical Demands and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers; handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.